• Fixed Telephony - General
• Fixed Telephony - ACN Telesvar
• Mobile Telephony

Simply complete the Telephone Service Agreement (TSA) together with an ACN Independent Representative. The representative will send the Agreement to ACN. 

You should not cancel the subscription service with your current provider, regardless of whether you are applying to be pre-selected with ACN only or are applying for both subscription and pre-selection with ACN. Simply complete the TSA and ACN will take care of transferring the subscription service. 

However, please remember to cancel any special bundles or promotional packages you have with your current CPS service to avoid any possible monthly recurring charges once you start using the ACN service. 

Any additional services you have with your current subscription service will not be transferred to ACN. You can, however, request Voicemail, Number Presentation and Secret Number when applying for subscription with ACN. Other additional services can be requested following activation of your subscription service with ACN.

Yes, simply contact ACN's Customer Service department.

The network marketing approach ACN uses does not require the huge costs associated with traditional customer acquisition methods (telemarketing, media advertising, corporate sales force), so ACN is able to pass these cost savings to the end users.

Currently ACN does not offer a commercial product to business customers. However, many small businesses are customers of ACN. ACN can service analogue lines and ISDN-2. However, ACN can not service ISDN-30. ACN’s subscription service is only available for analogue lines.

Yes, if you have subscription with ACN, all calls will be routed via ACN. For CPS customers, ACN will handle all calls, except calls to the emergency number 112, 099 mass calling numbers, 078 operator specific numbers, the number enquiry service 118xxx and premium rate numbers (0900, 0939, 0944). These calls will be routed via your current subscription provider.

No, with ACN Subscription you will enjoy the convenience of one monthly invoice for both your calling costs and subscription. If you are a CPS customer, you will continue to receive an invoice from your current provider for your subscription and for calls not routed via ACN.

You can expect to receive an invoice every month unless the invoice total is less than 50 SEK. In this case the amount will be transferred to the following month's invoice. We will however send an invoice at least once per quarter. You will be billed in arrears for your telephone usage and in advance for any monthly recurring charges. Your first invoice will include the monthly recurring charge for both the current and following month.

ACN invoices are itemized as standard, at no additional charge. Should you no longer want to receive an itemized invoice, simply call ACN’s dedicated Customer Service department.

The most convenient and easiest way to pay your monthly ACN invoice is by Direct Debit. Should you select this preferred payment method, the amount due will be automatically debited from your bank account at the end of the month following the invoice month. To pay by Direct Debit, simply call ACN’s dedicated Customer Service department. 

Alternatively, you can use the Giro slip attached to your ACN invoice to pay your bill.

You will receive a confirmation letter from ACN.

You will be connected within approximately 2 weeks after we have received your completed Telephone Service Agreement.

Yes, for each main telephone number that you would like to connect to ACN’s service a separate Telephone Service Agreement must be completed. The type of line must be specified and if your number is associated with an ISDN line, the underlying ISDN numbers must be entered. If you already have an account with ACN and wish to add another phone number, simply write to ACN and include your customer number and the new phone number that you would like to be connected. Also specify if the numbers on your ACN account should remain activated or if they should be cancelled.

If you have an ISDN line, you can apply for ACN’s CPS service, but subscription with ACN is not possible. ACN can provide its CPS service to customers who have ISDN-2 but not to customers who have ISDN-30. If you have ISDN-2 it is important that all your telephone numbers are entered on the Telephone Service Agreement to ensure they are all connected correctly. Please specify which telephone number is the main number and which telephone numbers are underlying numbers when completing the Agreement.

If you would like to order additional services with subscription, simply contact Customer Service.

ACN requires 4 weeks advance notice to ensure the service will be transferred on the requested date. In most cases you will be assigned a new telephone number. Simply contact Customer Service to notify us of your new address.

Yes.

Yes, you can get access to most Internet suppliers via ACN. Depending on the dial-up number you use you may have to change the prefix in the dialer. The call will be charged as a national call or at a special rate, depending on your Internet provider. To view our prices click here. 

If you wish to use other telephone companies for your Internet service simply put their prefix number in front of your dial up number.

Yes, ACN offers blocking for mobile, operator specific numbers, number enquiries, mass calling, premium rate numbers and international calls. The services available depend on whether you are a subscription or CPS customer. You can contact customer service to activate blocking after you have been connected.

Yes, if you have subscription with ACN you can order A-number presentation. However, you will need a telephone or a box with supporting functionality to use this service.

Yes, both ACN CPS and subscription customers can order ACN’s voicemail service, which can conveniently be managed online or by phone, and offers a host of value-added features.

With ACN’s subscription service your telephone number will be included in the white (residential) and pink (business) pages of the telephone directory. Additional listings must be ordered and paid for separately with the publisher of the directory. CPS customers need to check with their subscription provider.

If the fault affects incoming calls there may be a fault on the phone line, in which case contact your subscription provider: ACN if you are an ACN Subscription customer or your current provider if your subscription service is not with ACN. If outgoing calls are affected you should contact ACN’s Customer Service and clearly state when you tried to call and the number you tried to connect to.

In order for the call to qualify as an ACN-2-ACN call (free) the person called has to be an active ACN fixed-line customer. It does not matter which calling plan the person called is using. An active ACN fixed-line customer is defined as having placed at least one call using the ACN fixed-line service during the last 30 days. Calls to data lines (internet, VPN), calls to mobile phones, calls to special services and international calls do not qualify as ACN-2-ACN calls but are charged according to our standard listed rates.

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ACN Telesvar is our voicemail service that can be managed online or by phone, and offers a host of value-added features.

My Telesvar Online is our web portal that allows you to manage your voicemail online. With My Telesvar Online you can enhance your service by requesting an SMS or email notification for messages received, have your voicemail delivered as audio attachments to your email and bar specific numbers from leaving you a message. You can also have fun with your voicemail by downloading humorous pre-recorded greetings. My Telesvar Online also allows you to send SMS and send and receive email.

Simply dial *61*078 100 288# to activate ACN Telesvar! Calls will be directed to voicemail if they are not answered after 20 seconds

Yes. You can change the default 20 seconds timeframe to meet your needs when activating your voicemail by dialing *61*078 100 288*number of seconds# (5-60 seconds).

Simply dial 078 100 188 at anytime to listen to your messages.

Simply dial 078 100 188 and select 5 from the menu options to record your welcome message.

By dialing 078 100 188 you are easily able to check if you have new messages. With My Telesvar Online you can request notification of new messages by SMS or email.

You can only use ACN”s voicemail service with a tone dial telephone which has the * and # buttons. ACN Voicemail cannot be used with company switchboards.

Yes. Both CPS only customers and customers with CPS and subscription can use ACN Telesvar.

Yes.

Yes. Contact ACN’s customer service department if you are experiencing difficulties.

Yes. To reach your voicemail from another phone (fixed or mobile) when in Sweden or abroad, dial your own number, interrupt the greeting phrase by entering # and then enter your voicemail PIN code.

Yes. Simply dial your own number, interrupt the greeting phrase by entering # and then enter your voicemail PIN code.

The PIN code is numeric and must consist of 4 to 6 digits.

Yes. To change any of your settings follow the menu options that you hear when you dial 078 100 188 or go to My Telesvar Online, our dedicated voicemail website.

Simply press 5 and follow the instructions after you have dialed 078 100 188. When attaching the greeting to a specific number, enter the complete number including the area code. You can record up to 99 different greetings for that personal touch!

With My Telesvar Online you can download humorous pre-recorded greetings and country specific greetings.

Personalised greetings will not work if the caller has a secret or hidden number or is calling from a PBX switchboard.

You can program your voicemail to bar certain numbers from leaving you messages. Select 9 from the menu options to activate this service.

You can bar up to 99 numbers.

No. You can only send SMS messages to Swedish mobile numbers. It is, of course, possible to send SMS messages to Swedish mobile numbers outside of Sweden.

Dial #61# to deactivate ACN’s voicemail service. You will hear a voice confirming that the service has been deactivated, after which you can hang up.

Callers can leave a voice message of up to a maximum of 2 minutes.

ACN Telesvar can store voice messages of up to 5MB in total. At an average length per voice mail of approx 15–18 seconds, ACN Telesvar can store approx. 30–40 messages. You will conveniently receive a warning when your mailbox approaches its capacity.

Refer to www.acneuro.com for our current price list.

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Simply complete the Mobile Telephone Agreement together with an ACN Independent Representative. The representative will send the Agreement to ACN.

To sign an Agreement you must be over 18 years old. All potential ACN customers are subject to a credit check.

This is normally not required. However, some phones can be SIM locked to an operator in connection with the subscription contract period. Verify this in your current agreement and if that is the case contact the operator to unlock the phone. Please ask your representative to check if your phone has a SIM lock.

Contact your current operator.

Simply insert a SIM card from another mobile operator, for example, insert the ACN SIM card from your representative. If your phone accepts the SIM card you have no SIM lock, but an error message indicates that your phone is SIM locked. In this case you must contact your current operator and ask for the code to unlock the phone.

No.

Number Portability allows you to use your existing phone number with an ACN mobile subscription. To ensure the successful transfer of your phone number you must enter your existing mobile number on the Mobile Telephone Agreement.

Simply enter your existing mobile number on the Mobile Telephone Agreement. Please ensure that you are the registered owner of the number as only the owner can transfer the number. If you have a pre paid subscription your personal details must be registered with the current operator, otherwise the number is 'unknown' and the transfer will be rejected by the current operator. If you have a contract period with your current subscription you can still transfer the number, but you are liable to pay for the subscription fees until the end of the contract period - contact your operator to resolve this. You must also have no outstanding amounts owing to your current operator. Please note that your application will take longer to process when applying for number portability - approximately 2 weeks. Don’t forget to copy any contact details on your current SIM card onto your phone before inserting your ACN Mobile SIM card.

Yes, the application process will take approximately 2 weeks.

Yes, number portability is always possible. However, if you have a pre paid subscription you must check if it is registered with your current operator. To register a pre paid subscription you must contact your current operator and register your personal information.

There are no additional costs to port your number to ACN. Please be advised, however, that you must accept a 12 month contract period when choosing Number Portability.

Within a week you will receive everything that enables you to call with your ACN mobile subscription. A SIM card will be sent to your registered address as well as your PIN and PUK codes. You will also receive a comprehensive user guide for your new subscription. You have the possibility to personalise your PIN code so that it is easier for you to remember, but we advise that you keep the letter that states your PIN and PUK codes as these initial codes are important information which you may need in the future for identification purposes. You will not receive a handset and must therefore use your existing mobile phone.

Approximately five working days for a subscription with a new number, and in most cases up to 2 weeks when porting your number.

We are using Telia's GSM network and can therefore guarantee the widest coverage in Sweden.

Insert the SIM card in the phone. You will then be prompted for the PIN code, which you will have received in your welcome letter. After you have entered the PIN code the phone will search for ACN's net and then you can start calling.

Your PIN and PUK codes will be printed on your welcome letter that will be sent along with your SIM card.

1. Enter **04* current PIN code *
2. Enter new PIN code *
3. Repeat new PIN code #
If you for example have a current PIN code “1234” and wish to change it to “5678” you must
enter: **04*1234*5678*5678#

No, we don't offer a prepaid subscription, but we offer a calling plan that has the advantages of a prepaid subscription and more. ACN Relax is designed for people who don't use their mobile phone very often, with a low monthly charge and flat rates regardless of the time they call. This subscription also works when travelling abroad.

No, we offer our calling plans with a one month contract that can be terminated at any time. However, number portability is subject to a minimum contract period of 12 months.

You can only apply for one subscription with each Mobile Telephone Agreement.

You can change calling plan at any time by simply contacting our Customer Services department or via Mitt ACN online, our secure online self-care portal. The change will however not be effective until the start of the following invoice period. Please note that there will be an administrative cost involved as per our current price list.

We will send you a payment slip together with your phone bill. The most convenient and easiest way to pay your monthly ACN invoice is by Direct Debit. Should you select this preferred payment method, the amount due will be automatically debited from your bank account at the end of the month following the invoice month. To pay by Direct Debit, simply call ACN’s dedicated Customer Services department. Alternatively you can download a Direct Debit mandate from www.acneuro.com.

You will receive a phone bill once a month. Your first invoice will include the connection fee, the subscription fee for the remaining part of the current month, and the subscription fee for the following 2 months. If your total monthly consumption is lower than 50 SEK, including subscription fee, we will not send you an invoice for that month, but include that month's charges on the following invoice. We will however send you an invoice at least once per quarter.

If you would like to have an itemized phone bill you must apply for that on the Mobile Telephone Agreement, by contacting our Customer Services department or via Mitt ACN online, our secure online self-care portal. Please be advised that there is an additional cost for this service. Our standard phone bill provides a summary of charges per call type, such as calls to fixed lines, calls to mobile, SMS and international calls.

No, you will receive 2 separate invoices. Please note that the fixed and mobile service must be paid separately as each invoice has a unique reference number. The easiest way to pay is via Direct Debit or using the payment slip that you receive with your phone bill, which states the correct reference number for each service.

Yes, our fixed customers benefit from a special rate to ACN's mobile number range 0731 8xx xxx. Refer to the rate sheets for the specific fixed calling plan for more details. Please note that if you choose number portability your friends and family will not benefit from our special rate when calling your number, since your ported number is not part of ACN's number range.

For the ACN Friends 500 plan, calls are charged per second which means that you pay only for the exact time you are calling. A call set-up fee will be applied per call. All other calling plans calls are charged in 10 second increments.

This is an additional service that works as an answering machine for your mobile phone. There is already a standard message recorded in your mobile phone which you can easily personalise. Simply call 144 from your phone and follow the instructions you hear.

Dial 144 from your phone in Sweden and +46 706 133 144 if you are abroad.

Yes simply dial +46 706 133 144. Remember that you have to set up a voicemail PIN code while you are still in Sweden. The first time you call voicemail you will be asked to choose a voicemail PIN code, which you can use when traveling abroad and when you want to check your messages from another phone than your mobile phone.

Your SIM card is already pre set with the number to our SMS central so you can start sending SMS immediately.

You can store up to 20 SMS messages in your ACN Mobile SIM card.

Yes, thanks to roaming you can use your subscription abroad. Remember to dial +46 and to leave out the first 0 in the area code when calling to Sweden from abroad. Please be advised that the prices are different when calling abroad. Remember also that you will be charged for receiving calls when traveling abroad.

You will shortly be able to control your costs with the introduction of our secure online self-care portal Mitt ACN online on March 20, which will offer you the facility to put your subscription on hold free of charge. This replaces the current Cost Control Notification and Barring services which will not be supported after that date. For more information about the upcoming introduction of Mitt ACN online and the changes to our cost control services refer to the Customer Services section of our website.

To apply for this service you must select "Secret Number” on the Mobile Telephone Agreement or call our Customer Services department or via Mitt ACN online, our secure online self-care portal. Please be aware that with this service your number will not be included in the phone book or registered with directory enquiries.

You can report a lost SIM card to our Customer Services department 24 hours a day or you can temporarily block your SIM card via Mitt ACN online. In addition, don't forget to report the loss of your mobile phone at your local police station.

Send a written cancellation request to our Customer Services department. Please be advised that you will be liable to pay the subscription fee for the remainder of the calendar month. If you have a contract period due to Number Portability you are liable to pay your monthly subscription fee until the end of the contract period.

You can log in to Mitt ACN online and access your PIN and PUK code information. Alternatively, you can contact our Customer Services department and your original codes will be sent to you by post.

Visit www.acnmobile.se for information on how to set-up MMS and GPRS and comprehensive FAQs on these services.

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