MODEM HIJACKING: DOs and DON’Ts

What is modem hijacking?

Modem hijacking is one of the recent threats to online security when you are connected to Internet through a dial-up connection. The hijackings are made by concealed software that installs itself on your computer and tries to redirect your modem to certain long distance telephone services resulting in skyrocketing telephone bills. When your modem is being hijacked it can disconnect you from the Internet and redial your connection through a long distance or ‘special service’ number, or it may bypass local access numbers completely. Almost any home computer that has a phone line connection to the Internet is vulnerable to this “scam”, including those with a fax connection.

Easy tips to prevent your modem from being hijacked

• Turn off your computer and modem when they are not in use.
• Raise the volume level of your modem so that you are aware of a redial attempt or if the modem is connecting to an unknown number.
• Do not download any software from an untrusted web site.
• Close pop-up windows by selecting the, “X,” button in the upper right-hand corner, rather than any other embedded icons.
• Keep your operating system current with patches and updates.
• Ensure that Internet dial-up access number is correct.
• Always keep your PC updated with recent anti-virus software.
• Disconnect any dial-up modem used as back-up for a broadband connection.

For more information about modem hijacking or with any other questions you may have regarding your account with ACN, please contact our Customer Services department on 1 800 931785, Monday until Friday between 07:30 – 18:00 and our Call Center agents will be more than happy to assist you.