• Fixed Telephony Category
• Call Poland Option

The network marketing approach ACN uses does not require the huge costs associated with traditional customer acquisition methods (telemarketing, media advertising, corporate sales force), so ACN is able to pass these cost savings to the end users.

Customers can choose an alternative service provider to Eircom without having to change their telephone number, dial an access code (prefix number) or plug in a box. This is called ‘Carrier Pre-Selection’ (CPS). It means that all calls will be routed via ACN and will be charged at ACN's favourable rates. (Certain service numbers will still be routed via Eircom).

No, there is no inconvenience involved with ACN’s CPS service. You can use your existing telephone, although in most cases tone dialling is required to enable the call to be routed via ACN; calls are sent via a switchboard to the chosen service provider and in general switchboards rely on tone dialling to correctly forward traffic. It may be that tone dialling is not required to use ACN’s CPS service, however ACN cannot guarantee this. Should you not have tone dialling please contact Eircom for further information.

Simply dial the telephone number you would like to call. Your telephone line will be switched to ACN’s service for all calls to fixed lines in Ireland, calls to mobile phones and calls to international destinations.

If you select ALL calls for CPS on the Telephone Service Agreement then local, national, fixed-to-mobile, certain Internet and non-geographical calls such as directory enquiries and premium rated services will be routed via ACN with the exception of the following: calls to emergency services, Internet 1891 and 1892 number series and all other non-geographical. Calls to these numbers will not be connected or charged by ACN and will not appear on your ACN invoice.

Simply complete the Telephone Service Agreement together with an ACN Independent Representative. The representative will send the agreement to ACN.

Yes, simply contact ACN's Customer Services department.

If you have any services with Eircom which prevent pre-selection with ACN, you should cancel them to avoid your application for service with ACN being rejected. Your ACN Independent Representative will be able to advise you which Eircom services prevent pre-selection with ACN, alternatively you can contact ACN Customer Services.

The Eircom Base plan allows you to take full advantage of the benefits of ACN’s Carrier Pre-Selection service without paying additional costs to Eircom.

Yes. Please ensure that all telephone numbers you would like to be pre-selected to ACN’s service are provided on the Telephone Service Agreement (TSA). 

IMPORTANT: For ISDN lines that have several underlying telephone numbers you must identify the main number on the TSA. Please note that ACN supports ISDN-2 lines. (ISDN-30 lines cannot be pre-selected with ACN).

Yes. The lines that you should request Carrier Pre-Selection (CPS) on are the external lines (i.e. the number of lines connected to Eircom). For example, if you have 1 line that is a Switchboard with 8 extensions, you should request CPS on the switchboard line.

On the Telephone Service Agreement enter the external line as the main number and enter ALL the underlying numbers to ensure they will also be connected with ACN.

We do not advise pre-selecting private payphones to our service as depending on the type of payphone you may not be able to calculate the call costs. Public payphones cannot be pre-selected with ACN.

No, ACN does not support alarm systems and therefore numbers connected to alarms cannot be pre-selected.

Yes, our Carrier Pre-Selection service will not affect your Internet service. You will continue to be billed separately for this service by your Internet provider.

You will receive a welcome letter from ACN and confirmation from your former provider that your telephone calls will be transferred to ACN.

You will be connected approximately 10 working days after we have received your completed Telephone Service Agreement.

No.

You can continue to use the Family mailbox (Call Answering) service. Charges for this service will appear on your Eircom invoice.

No, ACN’s Carrier Pre-Selection service does not support Call barring.

You will continue to receive an invoice from your current provider for your line rental and for calls not made via ACN.

You can expect to receive an invoice every month unless the invoice total is less than €3.99 (excl. VAT). In this case the amount will be transferred to the following month's invoice. We will, however, send an invoice at least once per quarter. You will be billed in arrears for your telephone usage and in advance for any monthly recurring fees. Your first invoice will include any monthly fees for both the current and following month.

ACN invoices are itemised by default. If you would like to receive a non-itemised invoice simply contact ACN’s Customer Services department.

In order for the call to qualify as an ACN-2-ACN call (at no per minute charge) the person called has to be an active ACN fixed-line customer. It does not matter which calling plan the person called is using. An active ACN fixed-line customer is defined as having placed at least one call using the ACN fixed-line service during the last 30 days. Calls to data lines (internet, VPN), calls to mobile phones, calls to special services and international calls do not qualify as ACN-2-ACN calls but are charged according to our standard listed rates.

Direct Debit is the most convenient way of paying your bills. This payment method also guarantees your bills are paid on time so that you will never be charged late payments fees. Your monthly amount due will be taken directly from your account approximately 14 days after you receive your invoice. To pay by Direct Debit simply complete the Direct Debit form and return it to ACN. The form is enclosed with your welcome letter or can be downloaded from our website. Alternatively, a Giro slip is attached to your invoice to enable you to make your payment.

If the fault affects incoming calls there may be a fault on the phone line, in which case you should contact your current line rental provider. If outgoing calls are affected you should contact ACN and clearly state when you tried to call and the number you tried to connect to.

Changes concerning your address details and calling plans can be made online via www.acneuro.com. For changes relating to your telephone number, (family) name, or the account owner, simply print the appropriate form available in that section of our website and submit it to ACN to request the change. Alternatively, you can call ACN’s Customer Services department. 

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Yes.

No. You must have a fixed telephone line at a permanent address in Ireland and receive an invoice for the calls in your own name, in order to benefit from the Call Poland option.

If you sign-up for the Call Poland option you will receive a dual language Polish/English phone bill, and the choice to speak to a Customer Services Agent in Polish or English. You will also receive your ACN Welcome Package in Polish which contains pricing and all the information you need to take full advantage of our service. In addition, the Ireland www.acneuro.com site is available in Polish.

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